Shipping policy

 

ASC Gifts – Shipping Policy

Last updated: 12.12.2025

At ASC Gifts, every piece is handcrafted in our small workshop before it starts its journey to you. This Shipping Policy explains how we process, ship, and deliver your order.

1. Order Processing Time

All of our products are made to order.

  • Standard processing time: up to 5 business days
  • During peak seasons (e.g., holiday periods or wedding season), processing times may be slightly longer, but we always do our best to stay within this window.

We’ll send you an order confirmation email after your purchase, and another email with tracking information once your order has shipped.

2. Estimated Shipping Times

We primarily ship with FedEx and UPS, which provide fast and trackable delivery.

Once your order has been handed to the carrier, typical delivery times are:

  • United States: approx. 1–5 business days
  • European Union: approx. 1–5 business days
  • United Kingdom & other Europe: approx. 1–5 business days
  • Australia & New Zealand: approx. 2–7 business days
  • Rest of the world: timing varies by destination and will be shown at checkout where available

These are estimates, not guaranteed delivery dates. Delays can occur due to customs inspections, local courier issues, weather, or other events outside our control.

3. Shipping Rates & Free Shipping

Shipping rates are calculated based on:

  • Delivery address
  • Package weight and size
  • Selected shipping method

You’ll see the available options and final shipping cost at checkout before you complete your order.

From time to time, we may offer free shipping or special shipping promotions. When available, these will be clearly displayed on our website (for example, in the announcement bar or at checkout) and will apply according to the terms stated in that promotion.

4. Carriers, Tracking & Delivery

We mainly use:

  • FedEx
  • UPS

Once your order ships:

  • You’ll receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to follow your package on the carrier’s website.

Please note:

  • We generally cannot ship to P.O. boxes via FedEx or UPS. A full physical address is required.
  • If you enter a P.O. box address, we may contact you to request an alternative address, which can delay your shipment.

5. Customs, Duties & Taxes

United States

Good news for our U.S. customers:
Orders shipped to the USA generally do not incur additional customs fees or import charges from us. The price you see at checkout is usually the price you pay.

European Union & Other Countries

For shipments outside the United States, including the EU, UK, and other regions, your order may be subject to:

  • Import duties
  • VAT or other local taxes
  • Handling or brokerage fees charged by customs or the carrier

These charges are not included in our product prices or shipping fees unless clearly stated, and are the responsibility of the customer.

If you are unsure about the rules in your country, we recommend checking with your local customs office before placing an order.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.

  • If the address is incorrect or incomplete and the package is returned to us, we can resend it once:
    • The address is corrected, and
    • Additional reshipping costs (if any) are paid by the customer.

We are not responsible for:

  • Packages delivered to an address that was entered incorrectly by the customer
  • Delays caused by address issues or failed delivery attempts

7. Lost, Delayed or Stolen Packages

Once we hand your order over to the carrier, title and risk of loss pass to you.

If your tracking shows delivered but you have not received your package:

  1. Please first check with:
    • Household members
    • Neighbors
    • Your building manager or front desk
  2. Then contact the shipping carrier directly with your tracking number to open a claim.

If your package appears to be lost in transit (no updates for an unusual amount of time), please:

  • Contact the carrier, and
  • Email us at hello@ascgifts.com with your order number and tracking information.

We’ll do our best to support you in the process, but please understand that we don’t control carrier decisions and timelines.

8. Multiple Items & Separate Shipments

In most cases, items from the same order will ship together in one package. However, for logistical or protective reasons, we may occasionally ship items in separate boxes at no additional cost to you.

You will receive tracking information for each shipment where applicable.

9. Production & Event Dates (Weddings, Gifts, etc.)

Many of our customers order items for specific dates such as:

  • Weddings
  • Anniversaries
  • Birthdays
  • Baby showers or nursery decor

If you have a deadline:

  • Please contact us at hello@ascgifts.com before placing your order, or
  • Leave a clear note at checkout with your event date and country/zip code.

We’ll let you know whether:

  • Standard processing and shipping will arrive on time, or
  • A rush option or faster shipping method is recommended/required.

We always try to help, but we cannot guarantee arrival for a specific event date unless explicitly confirmed in writing.

10. Shipping Restrictions

We reserve the right to:

  • Limit shipments to certain countries or regions
  • Cancel and refund orders that we are unable to ship for legal, logistical, or carrier-related reasons

If this happens, we will notify you using the contact information provided at checkout.

11. Questions

If you have any questions about shipping, delivery times, or whether we can meet your event date, please contact us:

Email: hello@ascgifts.com

We’re a small family business and we’ll always do our best to give you clear, honest information about what’s possible.