Shipping policy

ASC Gifts – Shipping Policy

Last updated: September 7, 2026

Every ASC Gifts piece is made to order in our workshop before it starts its journey to you. This policy explains how we produce, ship and deliver your order.

1. Production time

All of our products are made to order.

  • Standard production time: 3 business days (Monday to Friday).
  • During peak seasons (spring and summer weddings, holidays) production can take a day or two longer. We will let you know if your order is affected.
  • If you ask for a free digital proof in your order notes, we email a digital proof of your names, date and font within a business day. Production starts once you approve it; if we do not hear back within 24 hours, we proceed with the layout you were sent so your order stays on schedule.

You will receive an order confirmation email after your purchase and a shipping confirmation with a tracking number once your order has shipped.

2. Shipping and delivery

  • Free express shipping on every order to the United States, Canada, the United Kingdom and the European Union. We currently do not ship to other countries; the available countries are shown at checkout.
  • We ship with FedEx and UPS. Typical delivery time is 3–4 business days after your order ships.
  • Every shipment is tracked. Your tracking number is emailed to you as soon as the parcel is on its way.

Delivery times are estimates, not guarantees. Customs inspections, local courier issues, weather or other events outside our control can cause delays.

3. Duties and taxes

  • United States: no import fees. The price you see at checkout is the price you pay.
  • Outside the United States (including the EU, UK and Canada): import duties, VAT or handling fees may be charged by your country’s customs or the carrier before delivery. These charges are not included in our prices and are the recipient’s responsibility. If you are unsure about the rules in your country, please check with your local customs office before ordering.

4. Addresses

Please double-check your shipping address at checkout.

  • We cannot ship to P.O. boxes. A full physical address is required; if you enter a P.O. box we will contact you for an alternative address, which can delay your shipment.
  • If a package is returned to us because the address was incorrect or incomplete, we can resend it once the address is corrected and any reshipping costs are paid by the customer.

We are not responsible for packages delivered to an address that was entered incorrectly, or for delays caused by address issues or failed delivery attempts.

5. Lost, delayed or stolen packages

Once we hand your order to the carrier, title and risk of loss pass to you. If tracking shows “delivered” but you have not received your package, please check with household members, neighbors and your building’s front desk, then contact the carrier with your tracking number to open a claim. If a package appears lost in transit, contact the carrier and email us at hello@ascgifts.com with your order number and tracking information so we can support you. We do not control carrier decisions or timelines.

6. Multiple items

Items from the same order usually ship together. For protective or logistical reasons we may occasionally ship items in separate boxes at no extra cost; you will receive tracking for each shipment.

7. Event dates

Many orders are for weddings, anniversaries, baby showers and other dates. If you have a deadline, please email us before ordering or leave a note at checkout with your event date and country, and we will tell you whether standard timing works or a rush option is needed. We cannot guarantee arrival for a specific date unless we have confirmed it in writing.

8. Shipping restrictions

We reserve the right to limit shipments to certain countries or regions and to cancel and refund orders that we are unable to ship for legal, logistical or carrier-related reasons. If this happens, we will notify you using the contact information provided at checkout.

9. Questions

Email hello@ascgifts.com or message us on WhatsApp at +90 544 883 77 65. We are a small family business and we will always give you clear, honest information about what is possible.