Questions Before You Order? Start Here

ASC Gifts is a small family business – we design, cut, sand and pack everything ourselves in our workshop. Every piece is touched by real people (and occasionally supervised by our cat, Porsuk), not a big factory line.

We create personalized wooden pieces such as wedding guestbook alternatives, welcome signs, family name signs, nursery name signs and special occasion gifts. Most items are made-to-order so they can be tailored to your names, dates and style.

We mainly use high-quality Baltic birch and other carefully selected woods, as well as raised 3D letters for many of our designs. All pieces are cut, sanded and finished by hand in our workshop.

Because every piece of wood is unique, grain patterns and slight color variations are normal and part of the charm of a handmade item. We aim to keep the overall look and tone as close as possible to the listing photos.

Our signs are made to be sturdy enough for events and long-term display indoors. If you plan to use them outdoors, we recommend keeping them under cover and away from direct rain or extreme weather.

Yes, almost all of our products are designed to be personalized. You can add names, dates, locations, quotes and more – just follow the personalization instructions on the product page when you order.

On each product page there is a personalization box or note area. Please type your names, dates, wording and any special requests exactly as you’d like them to appear and double-check spelling before checkout.

Yes, on request. Ask for a free digital proof in the order notes and we email a digital proof of your names, date and font within a business day. Production starts once you approve it; if we do not hear back within 24 hours, we proceed with the layout you were sent so your order stays on schedule.

Absolutely. You can ask for font changes, layout tweaks, small icons or simple design adjustments during the proof stage. If a change requires a completely new design or extra work, we’ll let you know before proceeding.

In many cases we can get very close. You’re welcome to upload a clear photo or file of your invitation, monogram or logo and we’ll adapt the design to fit the style as best as possible.

Yes. If you have a specific idea in mind – a different size, layout or completely new concept – please contact us with your inspiration photos and details. We’ll let you know what’s possible and send a quote.

Every piece is made to order in 3 business days (Monday to Friday). If you ask for a digital proof, production starts after you approve it, so a quick reply keeps your order on schedule. Peak wedding season can add a day or two; we will tell you if it does.

We recommend ordering at least 3–4 weeks before your event to allow time for proof approval, production and shipping. For busy seasons (spring/summer weddings and holidays), earlier is always better.

Sometimes we can accommodate rush orders, depending on our current schedule. Please contact us with your deadline and shipping country before ordering so we can confirm what’s possible.

We can usually accept changes or cancellations within 12–24 hours of purchase, before we start working on your design. After that point, materials and time have already been invested, so changes may be limited and cancellations may not be possible.

Every order is handmade in our workshop and shipped with FedEx or UPS. Shipping is free express to every country we ship to; the available countries are shown at checkout.

About 3–4 business days after your order ships, with tracking. Add our 3-business-day production time to estimate arrival: most orders are at your door within about a week of ordering.

Yes. As soon as your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Because personalized items are made specially for you and cannot be resold, they’re generally non-returnable and non-exchangeable. Non-personalized items may be eligible for a return within 14 days of delivery, provided they are unused and in their original condition; return shipping costs are the customer’s responsibility.

If we make an error on spelling, colour or design that doesn’t match the personalization you entered or approved, or if your sign arrives damaged, we remake it free. Please contact us within 7 days of delivery with clear photos so we can help quickly.

We pack every order carefully, but if your package arrives damaged, please take photos of the item and the packaging and contact us right away. We’ll work with you and the carrier to find a solution and send a replacement if needed.

Personalized pieces are created just for you, so we’re not able to accept returns or exchanges for change-of-mind, incorrect size selection, or typos provided by the customer. If you’re unsure about anything, please ask before ordering – we’re happy to help.

You can use our Custom Order page or the contact form to tell us about your idea. Please include your event date, size, colours, wording and any reference photos; we’ll respond with options, pricing and next steps.

Yes, we love working with professionals. If you’re interested in repeat orders, styled shoots or wholesale/bulk pricing, please reach out with details about your business and the quantities you have in mind.

Of course. You can add a gift message at checkout, and we’ll print or handwrite it on a card and exclude pricing from the package. Many customers send our pieces directly as wedding, housewarming or baby gifts.

Keep your piece indoors, away from direct sunlight, high humidity and extreme heat. You can gently dust it with a dry, soft cloth; harsh cleaners or lots of water are not recommended.

We generally recommend high-quality paint pens or archival markers designed for non-porous surfaces. Test your pen on a small hidden area or scrap piece first to make sure it doesn’t bleed.

Yes. Shipping to the EU is free express, with delivery in about 3–4 business days after dispatch and tracking on every parcel.

US orders have no import fees. For orders shipped into the EU, UK, Canada or other countries, local customs duties or VAT may be charged by your country’s authorities before delivery. These fees are the recipient’s responsibility; we recommend checking your local rules if you are unsure.