Refund policy
ASC Gifts – Return & Refund Policy
Last updated: September 7, 2026
Every ASC Gifts piece is made to order in our family workshop, and most of them carry your names, dates or message. Because of that, returns work a little differently from a store that sells items off the shelf. This page explains exactly what we do when something is not right.
1. Personalized signs
Signs with names, dates, custom text, colors or layouts are made only for you and cannot be resold, so they cannot be returned or exchanged if you change your mind.
We do stand behind our work. If your sign
- arrives damaged,
- has a defect in the wood, finish or lettering, or
- does not match the personalization you entered (our mistake),
email hello@ascgifts.com within 7 days of delivery with your order number and a few photos, and we remake it free of charge and ship the replacement with free express shipping. You do not need to send the original back unless we ask.
Please read your names and dates twice before ordering: we cut every sign exactly as typed. If a spelling or date error comes from the text entered at checkout (or from a proof you approved), we cannot replace the sign free of charge; a new sign can be ordered at the regular price, and we will make it as quickly as we can.
2. Digital proofs
If you ask for a free digital proof, please check it carefully: names, date, font and placement. Once you approve the proof (or once 24 hours pass without a reply), the layout is final and we start cutting.
3. Non-personalized accessories
Items without personalization (for example a wooden display stand, a “Please Sign Our Guestbook” mini sign or signing markers bought on their own) can be returned within 14 days of delivery if they are unused, in their original condition and packed at least as safely as they arrived. Email us first so we can send return instructions. Return shipping is paid by you unless the item arrived damaged or we sent the wrong item. Refunds go to the original payment method within 5 business days after the item reaches us.
4. Cancellations and changes
We start preparing your sign quickly. You can cancel or change your order (names, date, size, color) free of charge within 6 hours of placing it — email us or use the chat with your order number. After 6 hours your sign may already be cut; it is then personalized and the rules in section 1 apply.
5. Damaged in transit
Every sign is packed with corner protection and cushioning, but carriers are not always gentle. If the box arrives visibly damaged, photograph the box and the sign before unpacking further and email the photos to us within 7 days. We handle the carrier claim; you get a free remake.
6. Refunds
Where a refund applies (accessories returned, or an order we cannot fulfil), it is issued to the original payment method. Banks usually show it within 5–10 business days.
7. Questions
Email hello@ascgifts.com or use the chat on our site — we reply within a few hours, 7 days a week. We are a small family business and we would rather talk than argue: if something is wrong, tell us and we will find a fair solution.